Please try using a different cable and connecting to a different PC. This could be due either to the Cable, PC, or a defective device. When connecting the SanDisk MP3 player to the computer if the screen comes on but does not show 'Connected' on the screen the port is providing power however the data connection is not working. You may need to check with your IT administrator to see if this is causing the problem. NOTE: If you are trying to connect to a Computer at work that is part of a network, there may be user right restrictions that are set to disable access to new hardware or stop any program installations. SOLUTION 1 - For brand new player or first time connecting to this computer.įor Windows XP users: verify the following operating system requirements are met.ĭownload and install the latest Windows Media Player if it's not installed.įor Mac users, see SanDisk player not recognized by a Mac OSįor Windows 7 & 8 users: Proceed to Solution 2 To resolve this issue, try the following solutions: This may be caused by one of the following:ġ.
