If there is ever anything wrong with the equipment, we will replace it. While your instrument is on warranty, we will provide Email and phone support and troubleshooting if you require assistance. Warranty starts at 3 months, with the option to extend the period. We offer warranty on all refurbished instruments. We are an affordable alternative to many normally expensive business projects. We endeavor to develop strategic partnerships with our clients so that they consider our team as an extension of their employees. We provide value added support and qualification/validation with all our instruments. We are constantly updating our knowledge with the latest technology and information to enable us to deliver the best support in the industry. We have been working with Agilent, Waters, Perkin Elmer, Sciex, Shimadzu, and Thermo instruments for many years. Our team of skilled technicians are experts at fixing analytical instruments. We follow Installation Qualification, Operational Qualification, and Performance Qualification protocols (IQ, PQ and OQ). Our refurbished instruments are tested and repaired to meet factory specifications.
